General Issues

This page covers common problems that are not related to connectivity, such as chat responses, login, or unusual behaviors in the IDE.

Chat Response Issues

If you encounter unexpected or missing responses in Qodo Gen chat, we recommend attaching the Request ID when reporting the issue.

You can copy the Request ID from the chat message in two ways:

• From the message menu: Click the 3 dots (…) on the message → Copy Request ID

• From the context menu: Right-click on the message → Copy Request ID

Include the Request ID when opening a support ticket so we can quickly investigate.

---

Extracting Logs for General Troubleshooting

When facing login problems, unusual behaviors, or other issues, please include IDE logs in your support ticket.

VSCode

1. Open the Output window in the bottom panel.

2. In the dropdown, select Qodo.

3. Click the 3 dots menu in the top-right corner.

4. Select Save Output As… and save the file.

5. Attach the file to your ticket.

JetBrains (IntelliJ, PyCharm, etc.)

1. In the IDE menu, go to Help → Show Log in Finder / Explorer (depending on your OS).

2. This opens the log directory (e.g. idea.log, idea.log.1 etc.).

3. Copy the relevant log files (or multiple recent ones) and attach them (or zip them) to your support ticket.

If you don’t see the “Show Log” option (or your IDE version omits it), you can manually find the log directory:

• Windows: %LOCALAPPDATA%\JetBrains\<IDE-Name><version>\log

• macOS: ~/Library/Logs/JetBrains/<IDE-Name><version>

• Linux: ~/.cache/JetBrains/<IDE-Name><version>/log