Troubleshooting

Qodo Gen Connectivity Troubleshooting Guide

Use this guide to quickly diagnose connectivity issues with the Qodo Gen platform.

1. Quick Server Connectivity Test

Run the following curl command to verify that your machine can reach the Qodo Gen server:

curl -v https://qodo-platform.qodo.ai/health

2. How to Interpret the Results

Success

• Look for these indicators in the response:

  • HTTP/2 200 or HTTP/1.1 200 OK

  • A message similar to:

    {"status":"healthy"}

  • Connection completes without timing out

Example Successful Output:

* Connected to qodo-platform.qodo.ai (203.0.113.1) port 443
* SSL connection using TLSv1.3
> GET /health HTTP/2
< HTTP/2 200
{"status":"healthy"}

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Common Issues and What They Mean

1. Cannot reach the server at all

   • Example output:

     Failed to connect to qodo-platform.qodo.ai

   • Likely Cause: Local network or firewall blocking access.

2. Server is reachable but responding with errors

   • Example output:

     < HTTP/2 500
     < HTTP/2 503

   • Likely Cause: Our server is experiencing temporary issues.

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3. Windows Users Without curl

You can run the test using PowerShell:

Invoke-WebRequest -Uri https://qodo-platform.qodo.ai/health -Method GET

Look for a 200 status code and a {"status":"healthy"} response.

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4. Next steps

If you cannot connect at all:

• Check your internet connection

• Ensure your firewall or VPN allows traffic to qodo-platform.qodo.ai over port 443

If you receive 500 or 503 errors:

• Check our status page: https://status.example.com

If the issue persists:

Contact our support team or try to get help from our official Discord Community.