> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qodo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# General issues

> This page covers common problems that are not related to connectivity, such as chat responses, login, or unusual behaviors in the IDE.

<Note>
  Qodo IDE plugin, formerly Qodo Gen, brings local code review workflows to JetBrains and VS Code as part of the Qodo Platform.
</Note>

## Chat response issues

If you encounter unexpected or missing responses in Qodo IDE Plugin chat, we recommend attaching the **Request ID** when reporting the issue.

You can copy the Request ID from the chat message in two ways:

* **From the message menu**: Click the 3 dots (…) on the message → **Copy Request ID**
* **From the context menu**: Right-click on the message → **Copy Request ID**

Include the Request ID when opening a support ticket so we can quickly investigate.

## Extracting logs for general troubleshooting

When facing login problems, unusual behaviors, or other issues, please include IDE logs in your support ticket.

### VSCode

<Steps>
  <Step>
    Open the **Output** window in the bottom panel.
  </Step>

  <Step>
    In the dropdown, select **Qodo**.
  </Step>

  <Step>
    Click the **3 dots menu** in the top-right corner.
  </Step>

  <Step>
    Select **Save Output As…** and save the file.
  </Step>

  <Step>
    Attach the file to your ticket.
  </Step>
</Steps>

### JetBrains (IntelliJ, PyCharm, etc.)

<Steps>
  <Step>
    In the IDE menu, go to **Help** → **Show Log in Finder / Explorer** (depending on your OS).
  </Step>

  <Step>
    This opens the log directory (e.g. `idea.log`, `idea.log.1` etc.).
  </Step>

  <Step>
    Copy the relevant log files (or multiple recent ones) and attach them (or zip them) to your support ticket.
  </Step>
</Steps>

If you don't see the "Show Log" option (or your IDE version omits it), you can manually find the log directory:

* **Windows**: `%LOCALAPPDATA%\JetBrains\<IDE-Name><version>\log`
* **macOS**: `~/Library/Logs/JetBrains/<IDE-Name><version>`
* **Linux**: `~/.cache/JetBrains/<IDE-Name><version>/log`